You can book transfer services via phone call, text message or the website booking form. Sent requests will also indicate acceptance of the Terms and Conditions for all travelling passengers. Bookings are not confirmed until acknowledgement via phone call or text message.
All rates and fares are inclusive of GST.
Bookings in excess of $100 will require an upfront deposit of 25% of the total fare.
A 10% discount on return fares is available for up to 7 days.
A Tax Invoice will be issued within 24 hours of receipt of payment. Payments accepted onboard or over phone via EFT/Direct Credit or Visa/Mastercard (surcharges may apply, AMEX not accepted).
An After Hours Surcharge of $30.00 is effective between 10pm and 6am / 7 days a week.
A $15 Surcharge is effective on Public Holidays.
A fee of $150 will be applicable if the vehicle is soiled due to the event of food/drink spills or sickness causing loss of business while the vehicle is being cleaned/detailed.
As circumstances can change, we offer the following refunds dependant on the notice given by the booking party.
All cancellation requests must be made either by email or text message;
More than 7 days – Full deposit refunded
7 days to 48 hours – Full deposit less $30 Admin Fee
48 - 24 hours – 50% of deposit
Less than 24 hours – 100% of deposit
While we will do our best to ensure a reliable and hassle-free trip, there may be some scenarios that are not in our control.
Road closures and detours.
Weather conditions affecting traffic.
Unforeseen traffic delays.
Accidents that may or may not directly involve the booked vehicle.
Flight, bus or train delays.
We will do our best to return any items left behind, however we hold no responsibility for any items left in vehicles.
If for any reason we are unable to fulfil your agreed booking request, we make attempts find a suitable alternative arrangement free of charge.
Our fleet and drivers are covered by extensive 3rd party insurance.
It is recommended the travelling parties have their own travel insurance.
The mobile number you provide upon booking will be used to contact you in relation to your booking. Please ensure your mobile is switched on when possible (once your flight has landed) in case we need to contact you.
For payments in cash we request you have close to the correct change within reason. If splitting $100 and $50 dollar notes we may request you pay by credit card/Eftpos.
For all Airport transfers, we will wait a maximum of 30 minutes after flight has landed unless otherwise advised. Should we be unsuccessful in our attempts of contact the driver reserves the right to cancel the booking as a No Show. Payment/Deposits are non-refundable to all ‘No Show’ transfers.
For all non-airport transfers the above conditions apply to delays 30+ minutes from arranged time of booking.
A $20 late fee may apply for delays that exceed 30 minutes from arranged time of booking.
All stops added must be prearranged and may incur additional charges to the fare. It will be to the drivers discretion dependent on time required at each stop.
Food & Drink:
No food or drink (other than bottled water) to be consumed in the vehicle.
Please ensure to request Baby and Child seats upon booking. Baby seats and Child Booster seats are free of charge.
If the booking party fails to request the Baby/Child seat when required, the trip will be canceled and the deposit will be forfeited.
It is Queensland Law that all children 0-6 years of age must be restrained in baby/booster seats.
For any oversized or excess baggage requirements, please contact us to arrange the correct vehicle for your booking.
All information collected via text message, email, phone and the online booking form are kept strictly confidential and are only used to fulfil booking requests and follow up correspondence if required.